Is SendGrid Down?
SendGrid is up but reporting degraded performance.
Active incidents
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Surf Telecom Brazil
minorOngoing since Oct 15, 2026 · 7 hours
Silent Network Authentication (SNA) Failure Increase in Philippines
minorOngoing since Oct 15, 2026 · 2 hours
SMS Delivery Receipt Delays From a Subset of Twilio Sender IDs to Altan Redes Mexico
minorOngoing since Oct 14, 2026 · 20 hours
Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Thailand
minorOngoing since Oct 12, 2026 · 2 days
MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States
minorOngoing since Sep 26, 2026 · 19 days
MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers
minorOngoing since Sep 4, 2026 · 41 days
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China
minorOngoing since Oct 9, 2026 · 6 days
SendGrid components
What is SendGrid?
SendGrid, owned by Twilio, is a cloud-based email delivery platform used by developers and businesses to send transactional and marketing emails at scale. It provides SMTP relay, HTTP APIs, and marketing campaign tools. Millions of applications rely on SendGrid to deliver password resets, order confirmations, notifications, and newsletters to end users worldwide.
Signs SendGrid is having problems
- Emails sent via the API or SMTP return a 2xx response but recipients never receive them, with delivery silently delayed or dropped
- API requests to v3/mail/send return 5xx errors or connection timeouts, causing send failures in application logs
- The SendGrid web dashboard at app.sendgrid.com fails to load, returns errors, or shows incomplete delivery statistics and event data
- Webhook event callbacks (delivered, open, bounce) stop firing, causing downstream application logic that depends on delivery events to stall
Find out when your own services go down
You can check SendGrid here — but a heartbeat monitor tells you the moment your API, website, or cron job stops responding, so you hear about your own downtime before your users do.
Frequently asked questions
How can I tell if SendGrid is down?
Check the official status page at https://status.sendgrid.com first, as Twilio maintains real-time incident updates there. You can also review your application logs for SMTP connection errors or HTTP 5xx responses from the SendGrid API, and test a send via their API directly to isolate whether the issue is on their end or in your code.
Where is the official SendGrid status page?
The official status page is https://status.sendgrid.com. It lists current status for the Email API, Marketing Campaigns, event webhooks, and the web dashboard, along with a history of past incidents and maintenance windows.
Why are my emails not being delivered even though the API says 202 Accepted?
A 202 response from SendGrid means the message was accepted into their queue, not that it was delivered. Delivery failures can still occur silently due to issues in SendGrid's processing pipeline, recipient server rejections, or suppression list matches. Check the Activity Feed in your SendGrid dashboard and review bounce and block event logs to identify the root cause.
How can I get alerted automatically when my own email-dependent services fail?
You can set up a heartbeat monitor on CronJobPro to ping an endpoint after your critical email flows run. If the ping stops arriving, CronJobPro alerts you immediately, so you catch failures in your own sending logic or a SendGrid outage before your users notice.
Not affiliated with or endorsed by SendGrid. Status data is sourced from SendGrid's official status page (status.sendgrid.com); for critical incidents, always verify at the official source. All trademarks are property of their respective owners.