Is Twilio Down?
Twilio is up but reporting degraded performance.
Active incidents
Flex Ai Copilot Errors While Creating Channel Notes
minorOngoing since Jun 1, 2026 · 9 hours
SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan
minorOngoing since Jun 1, 2026 · 1 day
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
minorOngoing since Jun 1, 2026 · 12 hours
SMS Delivery Delays from Twilio to PT Smartfren Telecom Indonesia
minorOngoing since Jun 1, 2026 · 16 hours
National Phone Numbers Outside of the US Blocked in 1Console
minorOngoing since May 29, 2026 · 3 days
Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED
minorOngoing since May 15, 2026 · 17 days
SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
minorOngoing since May 4, 2026 · 28 days
Twilio components
What is Twilio?
Twilio is a cloud communications platform that provides APIs for sending and receiving SMS messages, making and receiving phone calls, and delivering email through its SendGrid product. Developers and businesses embed Twilio's APIs into applications to power two-factor authentication codes, appointment reminders, marketing messages, customer support lines, and transactional emails. It is widely used across industries ranging from startups to large enterprises that depend on reliable programmatic communication delivery.
Signs Twilio is having problems
- SMS messages are not being delivered or are arriving significantly delayed, with no error returned from the API at send time.
- API requests to api.twilio.com return 503 errors, time out, or return unexpected 429 rate-limit responses even under normal traffic.
- Verification or one-time-password SMS flows stall, causing end users to report they never received their login code.
- SendGrid (Twilio email) shows messages stuck in queued status or bounce rates spike abnormally without changes on the sender's side.
Find out when your own services go down
You can check Twilio here — but a heartbeat monitor tells you the moment your API, website, or cron job stops responding, so you hear about your own downtime before your users do.
Frequently asked questions
How can I tell if Twilio is down?
The authoritative source is the official Twilio status page at https://status.twilio.com, which lists active incidents, maintenance windows, and per-product component health in real time. You can also subscribe there for email or webhook notifications. If you suspect a problem, check whether your Twilio error logs show a consistent error code such as 30006 (landline unreachable) versus a spike in 503 or gateway errors, which points to a platform-side issue rather than a message delivery problem.
Where is the official Twilio status page?
The official status page is https://status.twilio.com. It breaks down the health of individual Twilio products including Programmable SMS, Voice, Verify, SendGrid Email, and the REST API, so you can see whether an incident is affecting the specific service your application relies on.
What is the difference between a Twilio outage and a message delivery failure?
Not all failed messages indicate a Twilio platform outage. Carrier-side filtering, invalid phone numbers, and regional routing issues can cause delivery failures even when Twilio's infrastructure is fully operational. Twilio error codes in your logs help distinguish the two: codes in the 30xxx range typically indicate carrier or number issues, while 5xx HTTP responses or incidents listed on the status page indicate platform-level problems.
How can I get alerted automatically when my own services that depend on Twilio go down?
Beyond watching Twilio's own status page, you can set up a heartbeat monitor for your own application endpoints using a service like CronJobPro. If a job that relies on Twilio stops checking in, you get notified immediately rather than finding out from users. This is separate from Twilio's own status and catches failures in your integration layer as well as upstream outages.
Not affiliated with or endorsed by Twilio. Status data is sourced from Twilio's official status page (status.twilio.com); for critical incidents, always verify at the official source. All trademarks are property of their respective owners.